The entire experience with 99designs has been nothing short of spectacular. Easy to use, real-time help (chat), big enough community of designers that actually read the brief before designing something. I have nothing but praises for the entire process. I wanted to extend the contest by a few days, and all it took was a 30 second chat with their support team. At a time when customer service is a dying art, these guys have truly exceeded my expectations. Not to mention that if I had to do this offline with a design agency, it would take weeks and thousands of dollars, and I probably still wouldn't see as many different ideas for a logo as I saw here. I'm glad this site is around and I hope it's here to stay.